For too many people, quality is something nebulous and immeasurable. General terms like “craftsman like manner” have been used but with mixed results. What is required is a “team” effort where all parties involved understand not only the scope and desired outcome but also have a means of communicating what is meant by “craftsman like manner”. The impact of one part to the overall approach in advancing quality in coating operations, using qualified contractors, is discussed.

You do not currently have access to this content.