The best Clients know what they want and provide Contractors with clear guidelines or specifications. Then the Contractor knows what is required however disconnect often occurs between management and field staff when meeting the specification objectives.

Management want to impress the Client and submit detailed quality report forms which need to be completed by field staff however often the forms supplied are not aligned to the daily activities and are seen as not being relevant to the field staff.

A renewed focus should be applied to the use of existing in-field documents including

  1. Inspection and Test Plans, and;

  2. Daily Report Forms.

The focus should be to provide ITP's:

  • That are aligned with the project.

  • That saves frustration of Applicators and Project Managers in trying to develop these documents from scratch.

Daily reporting needs remodeling to produce forms that are relevant to the project tasks and reference the objectives of the Specification. This is the best chance you have to obtain coherent in-field data. The more useful these forms are to the site personnel, the more likely they are to fill the form out accurately.

We have found a new way forward to make these documents relevant to field staff and will present a recent study1 that reviewed 2 years of in-field data using the above principles and found a 43% decrease in coating repairs.

This Study reviewed the frequency of re-work being identified on a project by project basis for a single asset using a single specification.

  • Applicators use of reporting increased 90%.

  • Applicators implemented secondary systems to reduce reportable repairs.

  • Re-work overall decreased by 43% however when we strip out rework events that are out of the applicators control, re-work due to poor workmanship decreased 60%.

In this discussion I will;

  1. Remind management of the importance of quality reporting in focusing site staff to follow specifications to deliver optimum efficiency, and; in doing so, increase client satisfaction.

  2. Show industry a new way forward in giving field staff the tools for success.

Subject
Quality management, Protective coatings, Coatings, Objectives, Applicators, Industries, Documentation, Inspection, Personnel, Repair, Operations management, Quality control, Contractors
© 2019 Association for Materials Protection and Performance (AMPP). All rights reserved. This work is protected by both domestic and international copyright laws. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise) without the prior written permission of AMPP. Positions and opinions advanced in this work are those of the author(s) and not necessarily those of AMPP. Responsibility for the content of the work lies solely with the author(s).
2019
Association for Materials Protection and Performance (AMPP)
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